A Simple Guide to Business Phone Systems and VoIP

March 5th, 2017 | Posted in Business, Information Technology, Uncategorized, VoIP

Hands up if you take your business phone system for granted.

If that’s the case, it’s time to take a look at what’s new in the world of business phone systems, what’s available and why they still matter.

Why do businesses need phone systems?

Unless you’re a sole trader with clients happy to contact you on your mobile, all businesses need a landline to meet customers expectations.

Luckily, a business landline can help:

  • A landline gives your business credibility.
  • If you get a high call volume, you can use features such as call management and call hold music scripts to manage expectations and prevent the dreaded ‘no answer’.
  • For businesses with a number of employees that clients may contact directly, voicemail is equally important so that customers know they have left a message with the correct person and that their enquiry will be dealt with quickly.
  • Customers expect businesses not to be sharing handsets between employees but to enjoy instant call transfer when required.
  • Customers are used to their calls being recorded, which is very useful for business training or complaint tracking.
  • Most customers now expect businesses to have an up to date account of their relationship with them. Integration with a CRM system is now par for the course with many businesses and allows staff to see every client’s communication history with the company.

So how does your phone system stack up against that?

The Role of the Internet

Access to high speed broadband has made it possible for businesses to put more and more of their business operations and processes online.

If you’re familiar with Cloud Computing, then you’ll already know about the ways it can save your business time and money. A Cloud Telephony solution such as VoIP can do likewise.

VoIP

VoIP stands for Voice over Internet Protocol and is where calls are carried over the Internet and you don’t need a separate traditional phone line.

Advantages of Hosted VoIP

  • Considerably cheaper set-up costs, with a much shorter implementation time vs. a traditional phone system
  • Cheaper ongoing costs with no maintenance fees
  • No costly upgrades as all system maintenance and platform upgrades are included in the per user, per month cost#
  • Cheaper call rates, in most cases calls are inclusive of the per user, per month cost
  • Flexibility to add new users as the business grows with out expensive install installs or phone system expansion
  • Phone number flexibility, add direct dials and other geographical phone numbers to the system for free
  • Complete flexibility if you move premises, no need to change phone numbers or routing plans, simply plug in your Hosted VoIP handset at your new office and it will continue to work
  • Many advanced features to allow for future growth, like mobile applications, desktop integration and call recording
  • No hardware to maintain/move/upgrade, as Abica will provide free replacements for faulty handsets for the lifetime of our agreement

More Advantages…

  • All standard phone system features, hunt groups, call transfers, hold (with music), call waiting, call forwarding and much more
  • Use call recording for audit trails, training and compliance
  • Improve collaboration with instant group calls
  • Twin your mobile number, for a complete unified communication solution
  • Call Parking, allows you park the call and collect it on a different handset if you have to move desks during your call
  • Use Presence or Pre-set Availability Profiles to manage incoming calls
  • Scale up and down based on the requirements of your business
  • Use Call History to view all calls made, received and missed
  • Additional functionality including hot desking, desktop integration and inclusive call recording
  • Inclusive free calls to all UK Landlines

Hosted or Not Hosted?

Hosted VoIP simply means that your call calling capabilities sit on your supplier servers and will require an Internet connection to access them. Your supplier will handle all software updates and maintenance so that your organisation can simply take it for granted that it works with no system down periods.

On-Premise VoIP means that your business hosts the necessary hardware on an internal server and your IT department is responsible for the routine updates, software upgrades, regular maintenance, system backups and data monitoring.

For a more detailed review of your business phone system and whether VoIP is right for your business, give us a call on 0141 404 8008.


5 tips to improve the customer experience

March 3rd, 2017 | Posted in How To Grow, Uncategorized

The digital transformation of enterprises has changed their relationship with their customers, and instead of the brand in purchase decisions …

This remains a way to evaluate a bid to differentiate the choices available to consumers caught in the mass of information they can find on the internet. But the chaotic set of data is structured by the price comparison, the advices, blogs and websites that perform product testing. The mark can therefore be mistreated or lose all usefulness.

The figures relate to mergers and acquisitions show that a trend is emerging, that of abandoning the brand in favor of a strong customer relationship.

In other words, buyers prefer to invest in companies with loyal customers with a strong potential for cross-selling.

The massification of digital cameras combined with Cloud computing allows direct communication without intermediary; thus reducing marketing costs, optimize the customer lifecycle and improving the buying journey, resulting from the collection of opinions. Finally, this phenomenon has also facilitated the rebranding.

The assistance service is a way to build strong relationships with your customers, control your brand and increase your revenue. According to a survey conducted by Sprinklr 86% of them are even willing to pay more for a better customer experience (CX).

Thus see 5 points that should be addressed in the establishment of your strategy to build and manage relationships with your customers.

1. Collect and use feedback from your customers

The customer experience can constantly be improved if you take into account the positive and negative opinions. The collection of such data can be via notes, emails or platforms like Zendesk, User echo that facilitate their managements.

The feedback will also be used to offer products or services that better meet their needs. Involve them in developing your solutions, fulfill a need for recognition and highlight in the community also help to strengthen your relationship with them.

2. Anticipate potential pitfalls

The main purpose of the support is to help clients when they encounter a problem with your product or educate. But this team should be the last step, the last resort to consider. So be proactive and help design a center with the necessary documentation so that they can find all the information required: whether to open an account, find other offerings, your pricing, etc. Consumers n ‘ actually have no preference between a support platform available online or representative on the phone according to the study presented by the Harvard Business Review.

During exchanges by email or telephone, representatives will also provide links to the  tutorials the most consulted and relevant to your customers.

3. Be present on channels where your customers are located

Also according Sprinklr, 60% of customers contact at least occasionally brands on social networks, 11% and 5% very often often; hence the importance of having invested this channel.

Nevertheless, it is imperative to put in place a program to manage the negative opinions of consumers and avoid “bad buzz”; 55% of companies have still not developed a strategy to deal with it and 11% lost revenue due negative comments.

Finally, social networks also help to increase your ROI since customers who have established relationships with brands on these platforms spend 20-40% more.

4. Reduce the number of interlocutors

The preceding point raises another problem, that provide a consistent cross-channel user experience.

Avoid transferring consumers of a service or platform to another, as they will be more likely to lose patience and give up; and all the more so as there are points of contact.

Your goal is to limit their efforts to reach the right person, and solve the problem they encounter.

5. Improve empathy of your representatives

Empathy is a key component in the success of a support service. Understanding the client’s personality and needs can meet any underlying issues that he is not able to express; but also to adapt your message to facilitate trade. HBR shows that 24% of repeated calls by customer resulting in an emotional disconnect between it and the representative.

It should also avoid sending negative signals or issue a judgment culpability the customer of the unknowing.

Some companies establish profiles and typical scenarios that can meet their employees. They provide them with a list of questions and keywords that can recognize these profiles, also providing appropriate responses.

It is also possible to ask the support team to record the words or the reasons that have led to a client’s negative reaction to not reproduce these behaviors; or when it is not possible to respond to their request to change the regulation.

Finally, according to Edelman, 9 out of 10 respondents wish to have a sincere relationship with the company that delivers services, and two thirds one-way communication, with more commitment on his part. So there are expectations that go beyond just listening.

Conclusion

The IT consumerization questioned this model to shape a new way to communicate and increase the loyalty of its consumers. However, advertisements that are based on the brand attracting new consumers, increase the desirability of a product and therefore allow to continue to offer high prices.

Your goal is threefold: to build trust and a lasting relationship with your customers, answer their questions or requests; but also ensure your online reputation to sustain your brand.

The loyalty of a customer does not depend on his level of satisfaction, but your ability to solve its problems, while preventing problems from arising and to reduce to its efforts to finalize its request.


How to Edit PDF Files: Free Online & Offline Tools

March 1st, 2017 | Posted in Software, Uncategorized

PDF, or the Portable Document Format is one of the most popular format for document sharing. Its popularity is mainly because PDF files are multi-platform (can be run on most devices without any change in formatting), smaller in size, can be opened on most devices with free software and are difficult to edit as they are “read only”.

Despite PDF files being “read only” by default, there are certain tools and software you can use to change the contents of a PDF file for free without resorting to paid software like Adobe Acrobat.

Free Tools To Edit PDF files

Edit PDF Files Online
If you are looking for basic PDF editing (changing bits of text to hide your personal information or simply filling a form), you can try PDFEscape to edit PDF files right in your browser. It allows you to modify text, images and add annotations with the help of custom shapes and arrows. One of PDF Escape’s great feature is its ability to password protect PDF files. It also allows you to hide text with its white out tool (this is different from deleting it). It even lets you edit password protected PDF files and add hyperlinks to web addresses. To use PDF Escape, all you need is a JavaScript enabled web browser.

2 step PDF Editing

This basically involves converting PDF files into another format and then editing the converted PDF file. After editing, you can use a PDF writer to reconvert the edited file back to PDF.

If your PDF file can be suitably edited as a Word document, you can use a PDF to Word converter for instant conversion. Edit the converted file and then, you can use any free PDF writer to recreate a PDF file. If you have Open Office, you can use its export as PDF feature to create a PDF file from almost any printable document.

Multivalent Browser: Multivalent browser offers minimal PDF editing in the form of allowing to add annotations. It also contains several command line tools which allow for merging and compressing PDF files.

Edit Meta data of PDF files
Meta Data is the information that is associated with a PDF file. If you wish to change this information, you can use the free PDFMetaEdit to edit information like title, author name, bookmarks and other creation data of a PDF document. PDFMetaEdit can also be used to remove and add passwords (encrypt) to PDF files.

Advanced PDF Editors (editing text, images etc.)

The freeware tools mentioned above will be useful for most users with basic PDF editing requirements. However, if you have advanced PDF editing needs, the above tools will not be that useful. There are some advanced PDF editing tools available that are as good as most paid products.

Open Office Draw

The open source alternative to Microsoft Office can also be used as an alternative to Adobe Acrobat. All you need is the PDF Import extension (older version here). Then you can use Open Office Draw to easily and quickly edit PDF files. With Open Office Draw’s inline editing features, you can edit any PDF document as easily as you can edit a Word document. It also supports adding and replacing images, changing font size and color, replacing default font-family, adding annotations, charts, shapes, tables all through an easy to use interface.

To load the PDF Import extension in Open Office, just open Extension Manager from the Tools Menu, click on Add and then select the location of the downloaded extension. For those of you who want a PDF Editor without any initial setup, LibreOffice, an Office suite descended from Open Office, has this extension included by default. If you don’t mind the download size, Open Office Draw is simply the best free PDF editor available.

Inkscape: Inkscape is a vector graphics editor that allows you import and export PDF files. You can use Inkscape to select text, image or any other object on a PDF file and then change its position or even delete it. It also lets you do free hand drawing on PDF files and add annotations. While Inkscape offers some really good features, its complex interface makes it difficult for users to use it. Moreover, it only allows you to edit only a single page at a time. You can, however, convert these to a single PDF file using a PDF combiner.

PDFTools: PDFTools is a PDF management application that supports encrypting, decrypting (remove password), joining and splitting PDF files. Its Stamp feature can be used to add text and images over a PDF file. You can stamp to the location of your choice using the X and Y co-ordinates. It includes a PDF creator which can be used to create a PDF file from any XML document. It also supports re-arranging pages in a PDF file.

GIMP: GIMP or the GNU Image Manipulation Program can also be used as a PDF editor. Just import any PDF file as an image or a layer, then edit it, and then use its export function to get a PDF file. The only downside is that like Inkscape, GIMP also allows you to edit only a single page at a time. You can, however, easily combine these to get a single PDF file using free software like the above mentioned PDFTools.

PDF-XChange Viewer: The free version of PDF-XChange viewer can be used to directly type text on PDF files. This makes this software a good PDF form filler. Its image stamp feature can be used to insert images directly on any PDF document.

PDFEdit: PDFEdit is a full fledged PDF editor for Unix-Like operating systems. Its downside is that it does not support editing protected or encrypted PDF files. PDFEdit has a beta version for Windows, but it didn’t work for me.


A Clever Accessory Ensures You’ll Always Know When You’re Drilling Straight

February 28th, 2017 | Posted in Gadgets, Uncategorized

The vast majority of time you’re using a drill, you want your hole to end up as straight as possible. And the BullseyeBore promises to make it a lot easier to keep your drill at a perfect 90-degree angle using a series of laser-projected rings that distort when it’s not straight.

The battery-powered BullseyeBore uses a simple red laser to project three red rings onto the surface of whatever you’re drilling. In order to ensure the drill is as straight as possible while you’re working, you want the outer ring to be perfectly concentric to the inner two (which don’t distort).

 

The size of the outer glowing ring also provides a visual indication of how deep the drill bit has gone. If the ring starts out at four inches in diameter and ends up being just two, it means the drill bit has penetrated the work surface to a depth of two inches as well. If you’re trying to avoid going all the way through the material you’re drilling, that alone could make the BullseyeBore a must-have addition to your toolbox.

Sadly, though, the BullseyeBore isn’t available for purchase-at least yet. Its creators are planning two versions-one that attaches to the chuck of any drill and accepts bits on the other end, and one that’s actually integrated into a chuck directly. But they’re still on the hunt for partners and OEMs to help them bring their invention to consumers.


Speedo and Misfit Team Up For a Swimming-Focused Fitness Tracker

February 26th, 2017 | Posted in Gadgets, Uncategorized

Misfit’s button-sized Shine fitness tracker is already waterproof to a depth of over 160 feet, so swimmers don’t need to take it off while training. But since accurately measuring laps is different than measuring steps, Misfit has teamed up with Speedo to create a new version of the Shine that’s customized to track underwater activities.

The Speedo Shine, as the new version is called, features custom firmware with proprietary motion-sensing algorithms allowing it to keep track of a swimmer’s lap count, swim distance, and calories burned, no matter what type of stroke they’re using.

Made from aircraft-grade aluminum, the Speedo Shine also tracks the wearer’s walking, running, cycling, and sleep, just like the original version, so they don’t need to switch between versions going in and out of the water. And it syncs with the existing Misfit app, available on iOS and Android, or Speedo’s own upcoming fitness tracking app called Speedo Fit.

Available starting September 1 on both Misfit’s and Speedo’s websites, the Speedo Shine will sell for $80, which is about $10 more than what the original Shine currently sells for. So if you’re a casual swimmer who’s just curious about how much time they’ve spent in the pool or how many calories they’ve burned, the original version of the Shrine will probably still suit your needs. But if you swim competitively, the Speedo Shine has the potential to genuinely enhance your training routine, and your performance in the pool.


Why It’s So Damn Hard to Put Internet in the Subway

February 24th, 2017 | Posted in Technology, Uncategorized

Over the last few decades the internet has moved from dial-up to high-speed, cables to wireless, and now it’s moving into the sky and underground. Today most major cities with subway systems—Tokyo, Hong Kong, Paris, London, and many more—are adding Wi-Fi to underground stations.

It’s easy to pass over the technical difficulty of this modern-day miracle but thanks to temperature fluctuations and exposure to water, getting the internet under all those layers of concrete is even harder than you’d think. It’s a far cry from setting up an AirPort router in the living room.

To learn more, we turned to New York City. Its subway system is huge and runs 24/7, with no downtime for maintenance much less Wi-Fi installation. As such, the rollout of its underground internet is still very much a work in progress. The hope is that all 279 underground stations will be connected.

Transit Wireless is overseeing the Wi-Fi rollout in NYC, and according to its director of engineering Nathan Cornish, there are a few major differences between above- and below-ground service. “We treat [underground environments] like a bit of a coffin,” Cornish says. There’s no existing coverage or infrastructure to speak of down there, so Transit Wireless has to build everything from scratch. Each station needs antennas, access points, backup power, and a remote unit that distributes cellular service throughout the platforms. To hook all that up to the actual internet, Transit Wireless also installs fiber optic cables connect each individual station to a central hub referred to as the “base station hotel” where the internet is piped in from the outside. New York’s subway system is so large that there will eventually be five of these throughout the city.

“We have guys working down there while there are live trains going through the system and people on the platform.”

The hardest part of that installation? Finding a good time to do it. Transit Wireless employees don’t have the luxury of just shutting down subway stations for installation, Cornish explains. “We have guys working down there while there are live trains going through the system and people on the platform.”

And while getting the internet underground is hard enough, making Wi-Fi work on a subway platform in particular is even harder. Despite being enclosed and technically indoors, the subway is actually considered an “outdoor environment.” According to Cornish, subway temperatures can fluctuate from below freezing to over 100 degrees. That’s a huge difference from putting an electronic system into an office building, which may never change more than ten degrees year-round, depending on who’s got control of the thermostat.

Subway temperatures can fluctuate from below freezing to over 100 degrees

The other problem is water. And not just puddles or errant drips from street-level. “The entire stations are pressure hosed,” Cornish says, not that you would necessarily think that when you go down there. But electrical components don’t get special treatment in the subway station; they need to be able to handle the hose. Add to that a persistent sprinkling of brake dust—particles of metal sprayed into the air all day as trains pull into the station—and you can see why you’d need some seriously rugged equipment.

NYC’s Wi-Fi project is coming along, but other cities already have it beat. In 2007, Hong Kong and Buenos Aires became the first cities to install Wi-Fi in their subway systems. Today, Hong Kong’s subway is fully connected, while Buenos Aires has only 13 of 84 stations connected, despite early plans to the contrary. Complications are unfortunate but inevitable. There are plenty of places for rollout to get hung up. Every subway station in unique in terms of depth and layout. Unfortunately that requires creating an individual design for each, and in New York, Cornish notes, that means each and every station has to be approved separately. “There’s a significant amount of engineering and project management behind each station’s design and approval.” It’s a long and arduous process that has to be completed long before the actual wiring begins.

While being disconnected underground may cut into your Facebook time, subterranean internet has its upsides as well. A 2014 Gallup poll showed that the average American with a full time job worked between 44-49 hours a week. The workday bleeds into the rest of our lives thanks in large part to round-the-clock email, texts, and other forms of communication. It’s a well-covered issue. From Monday through Friday, your average 50-minute daily commute might be your only true respite. Sure, internet will certainly make it easier to stomach getting stuck at the station, but it’ll hurt when you get that email from work just as you’re descending the steps. So try to enjoy the freedom of zero bars while you still have the chance. It won’t last long.


Convert FAT32 to NTFS Without Formatting or Losing Data

February 22nd, 2017 | Posted in Computer, Uncategorized

You have a flash drive or probably an external hard drive that currently has FAT32 file system and you want to change it to NTFS, because FAT32 does not support handling large files (over 4GB) or it is just simply old for your taste but there is just one problem, you don’t want to lose your saved data. This article is for you then as it explains exactly how you can achieve seamless transition from FAT to NTFS without involving any data loss.

While it is generally recommended to use the NTFS file system because of its stability, security and lesser defragmentation time, most of us end up using FAT32 because that is what most disks are preformatted with. Unless, we notice the “Not enough disk space error” despite disk space being available, we don’t bother to change the file system. Moreover, most of us don’t change it because of the risk of losing important data and lack of time (read laziness). As Microsoft was aware of this scenario, they added a capability in the command prompt to overcome this by executing a simple command. There are many software that support this too but the Convert command is one of the easiest ways to do so. Follow the steps below to know how:-

Important: While this method works perfectly, I would still advise you to backup your data in case anything goes wrong.

FAT 32 to NTFS Conversion Steps

1) Go to Computer, and note the name of the drive whose file system you wish to convert.
2) Click on Start.
3) Type cmd in the search bar if you use Windows 7, Windows 8, Windows 8.1 or Windows Vista. If you use Windows XP, click on Run and then execute cmd.
4) Execute “chkdsk h: /f ” (without quotes) where H is the letter of the drive to undergo conversion. This checks the drive for errors and fixes them automatically.
5) Execute “Convert H: /FS:NTFS” (without quotes). H is again the letter of the drive to be converted.
6) The command prompt will start the conversion process and after a few minutes, CMD will say that conversion was successful.
7) You can check it in the properties of the drive through right click<Properties.

This command can also be used to convert FAT16 disks and works on Windows 8, Windows 8.1,Windows 7, Windows XP and Windows Vista. I converted my flash drive’s file system using these steps and it worked flawlessly. It is interesting to note that this method cannot be used to reconvert NTFS file system back to FAT32. To reconvert back to FAT32, you will need to format the entire drive which will definitely cause data loss.


Convert PDF to Word and Word to PDF with Free Software

February 20th, 2017 | Posted in Software, Uncategorized

PDF and Word (.doc and .docx) are two document formats most computer users encounter on a frequent basis. PDF files have advantages of being platform independent, hard to edit and smaller in size. Word documents on the other hand are easy to edit, format and read on devices that support them. While both of these formats have their advantages, many users have felt the need to convert one to the other to take advantage of the other’s features.

There are many paid software and tools that support this conversion, but most of them are too expensive. There are many free online conversion tools as well but either they result in low quality conversion with lots of missing resources or take too much time due to server limitations. Most of these online tools limit the size of files you can convert. Also, many people are not comfortable with uploading their personal files on a third party server.

In this situation, the only solution to obtain high quality conversion from one format to the other and that too quickly is using a program installed on your PC. There are many free software that support this but the problem with most of them is that they do not offer high quality conversion and result in lots of missing resources. However, there are certain free products that offer quick and high quality conversion from PDF to Word and vice versa. This article contains some such software.

In this article:
1. Convert PDF to Word
2. Convert Word to PDF

Convert PDF to Word

Open Office
The basic version of Open Office that you download from OpenOffice.org lacks PDF operability. To add PDF functionality to Open Office, you will need to install the PDF Import extension. If you have older versions of Open Office, you can use the older version of this extension. LibreOffice, an office suite descended from Open Office has this extension included by default.
While Open Office does not support direct conversion of PDF files to Word documents, you can use an indirect method to achieve this conversion. To do this, open any PDF document in Open Office Draw and copy all its elements with Ctrl+A followed by Ctrl+C. Now open Open Office Writer and press Ctrl+V and then save the file as a Word document. In this way, you can get a Word document of your PDF file with remarkable accuracy.

You can also directly edit the PDF file with Open Office Draw just as easily as a Word document.

UniPDF
UniPDF is a small free utility that lets you convert PDF files to Word documents with speed and accuracy. It also offers conversion of PDF files to RTF, JPEG, PNG, GIF, HTML and plain text. While it lacks a plethora of features, it is good at what it promises to do; convert PDF files.

Both of these programs run on Windows 8.1, Windows 8, Windows 7, Windows Vista and Windows XP. It is interesting to note that PDF to word conversion is possible only if the PDF file is not a scanned image and was created as a text document.

Online Tools
While the above mentioned offline tools will be enough for most conversion needs, it is always good to have a few options. These online tools provide accurate and fast conversion from PDF to Word.

ConvertFiles: Limits the file size to 250 MB. Offers high quality conversion with OCR support.
ConvertOnlineFree: Limits the file size to 30 MB. Is a good option but lacks OCR support.

Convert Word to PDF

Open Office can be effectively used for this purpose. Just open a Word Document in Open Office Writer and use its Export as PDF option to immediately get a PDF version. Similarly, you can use Open Office to convert XLS and PPT files to PDF as well.


Know if your PC is infected with Viruses, Trojans or other Malware

February 18th, 2017 | Posted in Computers, Malware, Uncategorized

The reason why most computer malware are so deadly is because many users fail to recognize whether they have been infected or not. Had they detected the infection at an earlier stage, the damage caused could have been greatly reduced. As each virus is programmed differently, it becomes difficult to identify a virus outbreak. However, there are some general symptoms that make it easy to detect an infected computer. Here are some of them:-

1) Programs won’t start or crash suddenly: If some system programs like the task manager or registry editor have suddenly stopped working or crash randomly without any visible reason, it is more than likely that your computer has got some form of worm that is attaching itself to various programs and thus, corrupting their code. A virus modifying registry entries to prevent these programs from running could also cause this.

2) Unusual Network Traffic: If even after closing your browser and other applications that may use the internet, you see that your computer is still downloading or uploading anything, then your computer is possibly infected with some form of spyware that is either downloading other viruses to your computer or is uploading your private information to a remote computer. In case you use a wifi connection, it is also possible that your neighbors are using your network. If that indeed is the case, you need to make sure that wireless network is properly secured.

3) Internet Connection not available or is slow: If suddenly, your internet connection has stopped working or has become extermely slow, it is possible that a malware is the cause. However, problems with your internet service provider could also be the cause of such issues.

4) Annoying Popups or Redirection to Strange Websites: If there has been an increase in the number of annoying popups while browsing the internet or your web browser redirects you to a different website from the one you wanted to visit, a virus or adware might be the cause.

5) Computer won’t boot: If your computer has suddenly stopped booting, it is possible that some malware has modified your computer’s system files. In such a situation, re-installing or repairing your operating system might be the only solution.

6) Slow Computer: Some viruses are designed specifically for this purpose. Malware programmers achieve this by designing viruses that increase your CPU’s usage level to 100%. If on running the Task Manager, you find that your CPU’s usage is constantly at 100% level, a malware might be the cause.

7) Programs start automatically: Some viruses and adware automatically start strange programs on your computer in order to show unwanted advertisements or simply to frustrate users.

8) Unusual File Associations: Some viruses change .exe or other file associations which prevents these files from opening. Some viruses also do this to automatically start themselves when a file of a particular type is started.

9) Security Software Disabled: Most malware disable antiviruses and firewalls to prevent themselves from being detected. If only a single software stops working, it might be a specific software failure issue. If it is a general trend and almost every security software is facing this issue, a virus infection is most likely.

10) Weird Behaviour: If your computer automatically starts sending emails or opens strange applications randomly or does things different from its “normal” behaviour, your computer is most likely compromised by malware.

Most malware infections can however be avoided by using a powerful antivirus software and following some best security practices.


Effective Tips To Choose An Effective Website Development Professional

February 16th, 2017 | Posted in Uncategorized, Web Design, Web Development, Webmasters

The experienced web development company is going to have a really important role in making the brand name of a company more visible and increasing online reputation. Brand success on the internet does rely a lot on the experience of the web developer. Business managers from all around realize the importance of website development and try to find those companies that can actually bring in the best results for clients.

If you look on the internet, you will quickly realize the fact that there are dozens of web design firms that look great and that you can choose from. Locating one that you can trust is not easy. You will always need to consider the following in order to find an experienced website development Sydney professional.

Receptiveness

Contrary to what you may think right now, the most important fact when choosing the company is how receptive it is. Most of the web developers these days are capable of delivering the work that you need but just those that are highly receptive are going to be able to actually understand what you need.

As an extra tip that is connected to this topic, try to avoid those firms that delay replies, especially before a contract is signed. This is just a sign that long term responsiveness is not going to be what you actually need.

Is There An Advisor On Staff?

Those companies that do offer the best possible web development service will always have an advisor that is capable of understanding requirements and that will advise clients about changes that may be necessary for a site to be more effective. A web developer that does take the time to analyze the wishes of the client and that does recommend some modifications based on past experience is always going to be preferred and should be considered.

Previous Projects

You have to be sure that you analyze the previous projects that were done by the considered development company. That will show you exactly what quality can be offered. If possible, get in touch with past clients. See how work went and see if there were problems you need to know about.

Talking With The Actual Developer

In most situations the person that you talk with from a considered company is not actually the web developer that will get the job done for you. That is definitely not great. You do want to be able to get in touch with the web development team so that you can actually end up faced with a clear understanding of who the work is done by.

Consider Legal Aspects

This is the last thing that should be considered as it is really important. Ask who will own the website code. That counts because it will highlight dependence on the considered firm. If you do not own the website code, you will be forced to keep coming back to the firm whenever a change is needed. If you do own the site code, you can make changes and work with other professionals whenever you want to switch firms.